Acuity gives leadership one view of how the business is actually running. Every department rolls up into a single score built from weighted KPIs, and the same numbers break down to the individual so managers can see who is on track without building a spreadsheet. An internal service desk routes requests to the right team with SLA timers, sub-task hand-offs and approval gates, while task tracking and daily time records feed handling-time metrics back into the scorecards automatically. Each workspace is fully isolated at the database layer and carries its own branding, so one deployment can serve several companies or one company can run several business units side by side.
Scores that go all the way down
Weighted KPI scorecards roll every department into one number, then break down per person, so a team score is always traceable to who moved it.
Service desk with real SLAs
Requests route to the right desk with SLA timers, sub-task hand-offs, approval gates and a move-to-another-desk path for anything filed to the wrong team.
Time that feeds the numbers
Task tracking and daily time records capture handling time per item and push it straight into the KPIs, instead of sitting in a separate timesheet nobody reads.
Pricing
Choose how you want to run Acuity — own it outright, subscribe, or host it yourself.
Priced on workspace count, departments in scope and whether you self-host or want it managed.
- Dedicated workspace
- Onboarding and KPI setup
- Priority support
Get Acuity
Request a walkthrough tailored to your business.